At Matthew Shots, we strive to ensure that you are satisfied with your photography accessories, cameras, and lenses. Please read our return and refund policy carefully.
Returns
- We accept returns for damaged, defective, or incorrect items only.
- To initiate a return, please contact us within 7 days of receiving your order at [email protected].
- Returns must include the original packaging and all accessories.
Refunds
- Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed via cash on delivery adjustments or a store credit for future purchases.
- Shipping costs for returning items are the responsibility of the customer unless the item is defective or incorrect.
Exchanges
- If you wish to exchange an item for the same product due to damage or defect, please contact us at [email protected] within 7 days of receiving your order.
- Exchanges are subject to product availability.
Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to [email protected].